Answers from your business
Indy works from a curated ontology of your business processes, products, plans, policies and docs — so answers reflect what's actually true for that customer, not a generic FAQ.
An agent built on Clar.OS
Indy. Your AI CX concierge.
Indy answers your customers' questions the way your best support person would — grounded in your actual products, policies and history, and honest about what it doesn't know. It's answering questions on this very site, right now.
What Indy does
Support that doesn't make things up.
Not a chatbot reading a script. Indy resolves questions end to end — and hands off cleanly when a human should take over.
Resolves, not deflects
Looks up the order, checks the policy, drafts the fix. Routine questions get resolved in the conversation, not turned into tickets.
Knows when to hand off
When a question needs judgment or a relationship, Indy passes it to your team with full context — no customer repeats themselves twice.
Workflows Indy automates
Support, resolved — not routed.
Real customer conversations, closed end to end, on every channel your customers already use.
Order & account resolution
Looks up the order, checks the policy, and issues the refund, swap or change itself — within the limits you set.
No ticketResolved in the conversation
Policy-perfect answers
Every answer is grounded in your actual docs and policies — no invented discounts, no drift between what chat says and what email says.
0Made-up policies
One memory, every channel
Chat, email, in-app — Indy remembers the thread wherever a customer picks it back up, so nobody repeats themselves.
All channelsOne continuous thread
Escalation with full context
When a case needs a human, Indy hands it off with the full conversation and reasoning attached — not a cold transfer.
ZeroRepeat-yourself moments
Why you can trust it
Grounded, checked, explainable.
Grounded in your business
Indy answers from a living map of your business on Clar.OS — when your policy changes, its answers change with it.
On Clar.OSNothing moves unchecked
Refunds, changes and escalations pass deterministic checks first — consequential actions wait for your approval.
VerifiedShows its work
Every answer traces back to the policy or record it came from. Review any conversation and see exactly why Indy said what it said.
ExplainablePut Indy on your support.
Tell us what your customers ask most and where support drags. We'll tell you whether Indy is ready for you yet — or just ask Indy below.